1. Overview
At Sorwathe Ltd, we strive to ensure customer satisfaction with our products and services. This policy outlines the terms and conditions for refunds and returns for purchases made through sorwatheltd.rw.
2. Eligibility for Returns
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Products must be returned within 30 days of purchase.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
3. Non-Returnable Items
Certain items are non-returnable,
4. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-20 business days and will be credited back to the original payment method.
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Shipping costs are non-refundable.
5. Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at sorwathe@sorwatheltd.rw for assistance.
6. Return Shipping
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Customers are responsible for covering the shipping costs for returning items.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
7. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at:
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Email: sorwathe@sorwatheltd.rw
Thank you for shopping with sorwatheltd.rw. Your satisfaction is important to us!